General Information

If students arrive late to school or need to leave early, they sign in and out at the SFO.

On the rare occasion a student becomes unwell at school, the school nurse may contact parents/carers and families to discuss our concerns. If, after assessment, it is decided the student can return home, arrangements must be made for safe collection from school. We will not be able to release students during the school day, to make their own way home if they report they are unwell or injured.

If there is a hospital/medical appointment that a student is required to attend within the school day, arrangements must be made for safe collection from school or written confirmation of your agreed travel arrangements for your child. For safeguarding reasons, we cannot release students without their parent/carer present or written confirmation of your child’s transport arrangements and destination. Please use Classcharts to communicate your requests.

We must continue to ensure the safeguarding of our students remains central in all our decisions and we thank you for your support in this matter. Click here to learn more.

Parents/carers, students and staff, can be assisted with ParentPay queries, dinner money and lanyard card issues. Students can also purchase replacement lanyards and cards from SFO.

SFO is the central point for ‘Ticket Office Sales’ for our events/performances.

The ‘Ticket Office Sales’ Coordinator is Leanne Jordan and can be contacted at [email protected]. The Trips Coordinator can be contacted at [email protected]. 

Your child’s Head of Year, Pastoral Manager, Tutor or Subject Teachers may not always be available to take telephone calls or respond to emails immediately during the school day. This is due to pastoral or teaching and learning commitments. Parents / Carers can email or leave a message with reception and we will endeavour to return all calls and emails within 48 hours.

If you have a safeguarding enquiry or emergency, please let the reception team know.

We encourage parents and carers to communicate with all of our staff respectfully and courteously, both in person and over the phone, to foster a supportive and collaborative school community.

Mobile phone devices are prohibited in school including on site, before and after school, during break and lunch times unless under the direct supervision of an adult. This means that phones must be switched off and out of sight at all times during the school day. Should a student be seen with one at any time, the phone will be confiscated and returned to them at the end of the day. Should this happen on a second occasion we will take the device, keep it safe and only return it to a parent or carer who will be asked to come into school to collect it.

If your child is in need to getting a message to you during the school day, they need permission from their Year Team and then the SFO/Reception will be able to assist.